At makmak24, gambling is entertainment — full stop. We provide tools, resources, and clear guidance to help every Malaysian player keep it that way. If it ever stops being fun, we're here to help you take back control.
makmak24 maintains a zero-tolerance policy toward underage gambling and actively monitors accounts for signs of problem gambling behaviour.
Responsible gambling is not a disclaimer buried in a footer — it is an active, ongoing commitment embedded into how makmak24 is designed and operated. We believe that the vast majority of our players — whether they're betting on the EPL in Kuala Lumpur, following Liga Super Malaysia results in Penang, or playing live Baccarat from Johor Bahru — engage with our platform as a recreational activity. We want to keep it that way for every single one of them.
Responsible gambling means making informed choices. It means knowing that gambling involves real money and real risk. It means setting boundaries before you start, not after things go wrong. And it means knowing when — and how — to reach out for help if you need it.
makmak24 provides a suite of free, accessible tools to help every player stay in control. These tools are not locked behind a support ticket. They are available directly in your account settings, available any hour of the day, and take effect immediately. No waiting, no judgment.
Gambling should always be entertainment — never a way to pay bills, recover losses, or solve financial problems. If it starts to feel like anything other than fun, that is the signal to use our tools or speak to someone.
Set a budget before you play. Treat it like an entertainment expense — once it is gone, the session is over.
Losing is a normal part of gambling. Increasing bets to try to win back losses is one of the most common signs of problem gambling.
Use our session timer feature. Decide how long you will play before you log in, and log out when the time is up.
Gambling requires clear judgement. Playing when upset, stressed, or under the influence dramatically increases risk.
Gambling should not be your primary hobby or your main source of excitement. Healthy balance matters.
All tools below are built into the makmak24 platform. They are free, immediate, and do not require a support ticket to activate. Access them any time through your Account Settings.
Set a daily, weekly, or monthly maximum deposit cap in MYR. Once your limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases take 24 hours to apply — giving you time to reconsider.
Define the maximum net loss you are comfortable with over a set period. When your loss threshold is reached, your account is automatically restricted from placing further wagers until the limit period expires. Set it in RM — as low as RM50.
Cap how long you can be logged in per session or per day. When the timer expires, you receive an on-screen alert and will be prompted to either continue (requiring a deliberate action) or log out. A simple but powerful nudge to stay aware of time.
Enable periodic pop-up notifications — every 15, 30, or 60 minutes — that display your total session time, net balance change, and current wager count. Research consistently shows that awareness prompts significantly reduce excessive play duration.
Request a full self-exclusion from makmak24 for periods of 3 months, 6 months, 12 months, or permanently. Self-exclusion cannot be reversed during the active period. Your account is closed, marketing communications are stopped, and you will not be able to register a new account.
This is not a suggestion — it is an absolute requirement. No real-money gambling activity is permitted on the makmak24 platform for anyone under the age of 21. This applies regardless of payment method, location, or account type.
Every account must complete identity verification before withdrawals are processed. A valid Malaysian MyKad or passport is required to confirm date of birth.
If we identify or suspect that an account holder is under 21, the account is immediately suspended, all funds are held pending investigation, and the account is permanently closed.
Parents and guardians should use device-level parental control software to prevent underage access to gambling sites. If you suspect a minor has accessed an account, contact us immediately.
Problem gambling can develop gradually. Recognising the warning signs early — in yourself or someone you know — is the most important first step. None of these signs mean you are a bad person. They mean you need support.
You log on intending to bet RM50 and consistently end up depositing RM200 or more before the session ends.
After a losing session, you feel an urgent need to play again to win the money back — often with larger bets than before.
Turning to gambling when stressed, bored, anxious, or sad. Using it as an escape mechanism rather than for enjoyment.
Concealing the amount of time or money spent from family members, friends, or your partner is a significant red flag.
Taking loans, borrowing from friends or family, or using credit cards to deposit funds rather than discretionary personal income.
Missing work deadlines, neglecting family commitments, or withdrawing from social activities because of the time or money spent gambling.
Attempting to stop or reduce gambling but being unable to follow through despite genuinely wanting to.
Feeling restless, irritable, or anxious when not playing — and only feeling calm or happy during a gambling session.
If you recognise three or more of these signs in yourself, we strongly encourage you to use our self-exclusion or cool-off tools immediately, and to reach out to a support service. You do not have to manage this alone.
Activating self-exclusion is straightforward and takes less than two minutes. The restriction takes effect immediately and cannot be reversed during the exclusion period — not even by contacting support. This is by design. Here is how to do it:
Use your registered username and password. If you have forgotten your details, use the account recovery option on the login page.
Click your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu.
All responsible gambling tools — limits, cool-offs, and self-exclusion — are grouped together in this dedicated section.
Options are 3 months, 6 months, 12 months, or Permanent. Select the period that feels right. Permanent exclusion cannot be reversed under any circumstances.
A confirmation email will be sent to your registered address. Your account is locked immediately. Any pending withdrawals will still be processed to your verified payment method.
If you are in crisis and unable to complete these steps, contact our support team at [email protected] or via live chat. Our team is trained to initiate exclusion on your behalf immediately.
You do not need to be in crisis to use these tools. Setting a deposit limit before you start playing is one of the most effective responsible gambling practices there is — and one of the simplest.
Set a maximum you can deposit in any single calendar day. Minimum: RM30. Can be reduced immediately; increases require a 24-hour cooling period.
Caps cumulative deposits across a rolling 7-day period. Resets at the start of each week.
A monthly ceiling on total deposits via any payment method — Touch 'n Go eWallet, Maybank2u, DuitNow, or otherwise. Resets on the 1st of each month.
Set the maximum amount of net losses (deposits minus withdrawals) you are willing to accept in a period. When reached, betting is suspended until the limit period resets.
Reflect honestly on the questions below. There are no right or wrong answers — this is for your awareness only. If you answer "yes" to two or more, consider using one of our responsible gambling tools or reaching out for support.
If you answered yes to any of these questions, it does not mean gambling is ruined for you — it means awareness is needed. Use our cool-off or self-exclusion tools, or speak to a support service listed below. You are not alone.
If you or someone you know needs help with gambling-related issues, the following organisations provide free, confidential, and professional support. Reaching out is a sign of strength, not weakness.
A national social welfare hotline operated by the Malaysian Ministry of Women, Family and Community Development. Provides counselling, crisis intervention, and referrals for a wide range of personal and family issues including problem gambling.
📞 Hotline: 15999
Available 24 hours, 7 days a week. Free call.
GamCare is a UK-based charity and one of the leading authorities on responsible gambling worldwide. Their resources — including self-help tools, treatment programmes, and an online forum — are available internationally and accessible to Malaysian players.
🌐 gamcare.org.uk
Free online chat, forum, and self-help resources.
A global fellowship of men and women who share experience and support to help each other recover from problem gambling. Meetings are available in-person and online, and the 12-step programme has helped millions worldwide. Anonymous participation.
🌐 gamblers-anonymous.org
Free membership. Online and in-person meetings.
An emotional support service based in Kuala Lumpur offering confidential, non-judgmental listening for anyone in emotional distress. While not gambling-specific, Befrienders is an excellent first point of contact if you are struggling and need someone to talk to.
📞 03-7627 2929
Available daily. Free and confidential.
The NCPG operates resources for problem gamblers and their families, including a comprehensive online self-assessment tool, treatment finder, and educational materials that are accessible to players in the Asia-Pacific region.
🌐 ncpgambling.org
Online resources, helpline directory, and tools.
Our customer support team is trained in responsible gambling first response. If you need to activate self-exclusion urgently, request an account limit, or simply talk through your options, our team is available 24 hours a day, 7 days a week — with no judgment and full confidentiality.
Also available via Live Chat on the platform. 24/7.
makmak24 is at its best when every player enjoys it safely. If you are in a good place and ready to play, we welcome you. If you need to take a break, our tools are here. And if you need help, support is one message away.
See our Terms & Conditions and Privacy Policy for full details on account management and data handling.